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All official correspondence and enquiries should be forwarded to [email protected]

 

 

Frequently Asked Questions

Please read our FAQ before sending us a message.

Who are the sellers?

Sellers are typically producers, farmers and farming cooperatives of agricultural crops. All sellers are verified by our platform through a seller specific (KYC) process, to get credibility and ascertain confident in the market.

Who are the buyers?

Buyers can be referred to as agro-industrial buyers, whom may be crop processors, food manufacturers, food retailers, etc. All buyers are verified with a buyer specific (KYC) process.

What is KYC?

Know-Your-Customer (KYC) is a procedure of verifying the identity of our platform users, assessing their provided information and trustworthiness to perform digital crop transactions over the Agcomfy platform. To obtain a KYC verified account, we require the user to provide us with 1. company registration, 2. proof of user ID and address.

Are contracts legally binding?

YES! Once both parties agree upon the terms & conditions of their transactional deal, then these terms and conditions become legally binding. This makes sure that both buyer and/or seller take full responsibility if a transaction is not performed in accordance to the agreed upon terms & conditions.

How much does it cost?

Agcomfy charges a token fee to both buyer and seller, only after the transaction is completed on the platform. Our fee prices are based on the transaction’s value & volume. We apply transparent pricing and keep our users updated about our fee throughout the whole process.

How are payments made?

We provide securely integrated payment to all our users. Allowing you to pay transactions at any moment and from anywhere in the world.

How is money received?

Once an agreement is made, and the transaction is processed for proceeding, the buyer’s payment amount is deducted from his Agcomfy Wallet and held in Agcomfy’s escrow account, until the product is delivered in accordance to the established terms & conditions. When the buyer accepts the delivery, we immediately deposit the money into the Agcomfy wallet of the seller, which is then automatically transferred to the seller’s commercial bank account. Note that advanced payments are received immediately upon the agreement of both parties.

How do you guarantee crop quality?

We provide the ability for both buyers and sellers to request crop quality checks. All quality inspections are performed by our specialist partner. The quality inspections can be performed at sellers origin, buyers destination and /or along the transportation process.

What logistic options are there?

Our platform provides you with the ability to choose amongst any logistic trading terms and condition. You are not forced to use our logistic services, and are free to decide upon other transportation methods. When requested, we provide you a logistics quotation that you can freely accept or reject.

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